SERVICE TERM REQUIREMENTS
Scrub Portland – Terms of Service
Last Modified:
January 16, 2026 at 1:00 PM (Pacific Time)
 
1. Agreement to Terms
By booking, scheduling, authorizing, or receiving services from Scrub Portland (“Company,” “we,” “us,” or “our”), the client (“Client,” “you”) agrees to be bound by these Terms of Service (“Terms”).
 
These Terms constitute a legally binding agreement under the laws of the State of Oregon and shall be governed in accordance with applicable provisions of:
 

• ORS Chapter 31 (Tort Actions; Damages; Limitation of Liability)

• ORS Chapter 30 (Civil Liability)

• ORS Chapter 20 (Attorney Fees)

• ORS Chapter 646 (Unlawful Trade Practices Act)

• ORS 84.001–84.061 (Oregon Uniform Electronic Transactions Act)

• and other applicable Oregon and federal law.
   

Continued use of services after any update constitutes acceptance of the revised Terms.

2. Services Provided
Scrub Portland provides residential and commercial cleaning services pursuant to a written or electronic cleaning proposal issued to the Client prior to service.

The approved proposal checklist constitutes the controlling and exclusive description of services to be performed.

Any services not expressly included are excluded and may require additional fees, rescheduling, or revised approval. Scrub Portland reserves the right to decline work outside the agreed scope.

3. Right to Reclassify Service Type
Scrub Portland reserves the right to reclassify any service if actual property conditions, usage patterns, occupancy levels, or maintenance status materially differ from what was represented during consultation or booking.

Service categories may include,
but are not limited to:

• Initial / First-Time Cleaning

• Deep or Intensive Cleaning

• Maintenance / Recurring Cleaning

• Tenancy-Based Cleaning

• Commercial / Facility Cleaning

• Estate / Luxury Cleaning
   

Reclassification may result in:

• Conversion to hourly billing

• Adjustment of pricing

• Revocation of flat-rate eligibility

• Modification of payment terms
   

Reclassification determinations are made in the Company’s professional discretion and are binding once service has commenced.

4. Material Misrepresentation
“Material Misrepresentation” means any inaccurate, incomplete, misleading, or omitted information provided by Client that reasonably affects pricing, time allocation, staffing, risk assessment, service classification, payment terms, or operational feasibility.

Examples include but are not limited to:

• Understating square footage or room count

• Failing to disclose excessive buildup, hoarding, biohazards, or pest activity

• Misrepresenting commercial usage as residential

• Withholding accurate billing authority

• Concealing access or safety hazards

• Misrepresenting intended maintenance frequency
   

Material Misrepresentation constitutes breach of these Terms.

Upon discovery, Scrub Portland may:

• Adjust pricing immediately

• Convert service to hourly billing

• Require immediate payment

• Revoke Net payment terms

• Suspend or terminate services
   

PRICING AND PAYMENT TERMS

5. Flat Rate Pricing
Flat rate pricing is discretionary and not guaranteed.

It is available only to:

• Established clients who have completed an initial cleaning; and

• Properties maintained on a consistent recurring schedule.
   

Scrub Portland reserves the right to modify pricing if property conditions differ from those disclosed or observed.

6. Hourly Rate Pricing

Hourly billing applies to:

• One-time cleanings

• Deep or intensive cleanings

• Tenancy-based services

• Reclassified services
   

Estimates are not guarantees. Final charges reflect actual time worked and approved scope.

7. Payment Terms
Payment is due upon receipt of invoice unless otherwise agreed in writing.
Commercial clients may be granted Net 7, Net 14, Net 30, or Net 60 terms at the Company’s discretion.

Failure to remit payment within the applicable term constitutes nonpayment and breach.

Invoices unpaid by the due date may incur a late fee of up to $50 per invoice where permitted by Oregon law.

Pursuant to ORS 20.082 and ORS 20.096, Client agrees to pay reasonable attorney fees, collection costs, and enforcement expenses incurred in recovering unpaid balances.

Accepted payment methods include Venmo, Apple Pay, PayPal, Zelle, major credit/debit cards, ACH transfer, cash, or check.

8. Immediate Payment Trigger

If at any time Scrub Portland determines:

• Billing instability

• Withdrawal from agreed maintenance structure

• Change in invoice authority

• Payment disputes inconsistent with approved proposal

• Risk of nonpayment

• Operational misalignment
   

then all outstanding balances shall become immediately due and payable, and previously approved Net terms may be revoked.

This provision applies to both residential and commercial clients.

9. Recurring Client Net 7 Eligibility
Recurring clients may qualify for Net 7 payment terms only after:
 

• Completion of at least three (3) consecutive maintenance services;

• Timely payment history with no dispute;

• Operational stability of the account.
   

Eligibility is discretionary and may be revoked at any time.

10. Cancellations, Rescheduling & Lock-Outs
Clients must provide at least twenty-four (24) hours’ notice to cancel or reschedule.
Late cancellations may incur a 50% service fee.

If access cannot be obtained within fifteen (15) minutes, a lock-out fee of 50% may apply.

11. Keys, Property Access & Alarm Systems
Clients are responsible for providing uninterrupted access.

Scrub Portland assumes no liability for alarm activation fees, fines, dispatch penalties, or delays caused by access issues.

12. Health, Safety & Work Restrictions
Scrub Portland complies with Oregon OSHA standards (OAR Chapter 437).
Services will not be performed where conditions present unreasonable safety risk.

Cleaners do not lift over 20 lbs, clean above a 3-foot step ladder, perform hazardous material remediation, or provide childcare, pet care, or waste removal.

13. Services Not Provided
Unless separately contracted, Scrub Portland does not provide:

• Mold, fire, or water remediation

• Exterior window cleaning

• Chandelier or high-fixture cleaning

• Animal or bodily fluid cleanup

• Paint removal

• Outdoor cleaning

• Moving or heavy lifting
   

14. Damage Reporting
Damage must be reported within twenty-four (24) hours of service completion.
Failure to report constitutes waiver of related claim.

Scrub Portland is not responsible for pre-existing damage, normal wear and tear, unstable items, or improperly installed fixtures.

15. Insurance and Liability
Scrub Portland maintains commercial general liability insurance with coverage of at least:

• $1,000,000 per occurrence

• $2,000,000 aggregate
   

Claims will be processed pursuant to insurer policy terms. Client agrees to cooperate in documentation.

16. Limitation of Liability
To the maximum extent permitted under ORS Chapter 31 and ORS Chapter 30:
Scrub Portland’s total liability shall not exceed the amount paid for the service giving rise to the claim.

The Company shall not be liable for indirect, incidental, consequential, special, speculative, or lost revenue damages.

17. Force Majeure
Scrub Portland shall not be liable for delay or failure due to causes beyond reasonable control, including weather events, natural disasters, labor shortages, vehicle failure, supply disruption, or governmental action.

18. Right to Refuse Service
Scrub Portland reserves the right to refuse or discontinue service at its sole discretion, including for unsafe conditions, nonpayment, Material Misrepresentation, or violation of these Terms.

19. Mandatory Arbitration & Dispute Resolution
Any dispute, claim, or controversy arising out of or relating to these Terms or the services provided shall be resolved exclusively through binding arbitration in the State of Oregon.

Arbitration shall be conducted pursuant to the Oregon Uniform Arbitration Act (ORS Chapter 36).

The arbitration shall be administered by a mutually agreed neutral arbitrator.
The arbitrator shall have authority to award all remedies available under applicable law, except punitive damages unless required by statute.

Judgment upon the arbitration award may be entered in any court of competent jurisdiction in Oregon.

Client and Company waive the right to trial by jury.

Nothing herein prevents Scrub Portland from pursuing collection of unpaid balances through court proceedings consistent with ORS Chapter 20 and ORS Chapter 18.

20. Governing Law & Venue
These Terms are governed by Oregon law.
Venue for any court proceeding permitted under these Terms shall lie exclusively within the State of Oregon.

21. Severability
If any provision is held unenforceable, the remaining provisions shall remain in full force and effect.

22. Electronic Acceptance
Online booking, invoice approval, or written authorization constitutes electronic acceptance under ORS 84.001–84.061 (Oregon Uniform Electronic Transactions Act).