Frequently Asked Questions

We understand that every client's needs are unique, and selecting the right cleaning service can sometimes be overwhelming. To help you decide, consider the following factors:

- Type of Cleaning Required:

Assess whether you need a basic cleaning, deep cleaning, move-in/move-out cleaning, or specialized services such as carpet or window cleaning.

- Frequency: Determine if you need one-time service, weekly, bi-weekly, or monthly cleanings.

- Space Size: The size and layout of your space can impact the amount of time and resources required. Larger areas may benefit from more comprehensive services.

- Budget: Our services are competitively priced, but it's important to choose a package that aligns with your budget.

- Specific Needs: If you have any particular requirements, such as eco-friendly cleaning products or allergen-free environments, let us know.

We recommend speaking with our team directly to discuss your specific needs. Our staff is trained to provide tailored advice and help you select the most suitable service for your situation.

Feel free to contact us at 971-297-4790 for a personalized consultation.

From experience, we have found an initial deep clean service is almost always necessary to ensure we can meet our standards for the following recurring service.

We establish a baseline for future cleaning services and use our cleaning system to help maintain your home close to the deep clean state.

While we do our best to try and keep it at this state, we recommend scheduling a deep clean once every year to bring the home back to the shine.

After you have reviewed your estimate and our New Client Service Agreement form in our Client Hub, make any changes to your service request, pay the deposit, and approve the estimate. Approving the estimate will act as a signature accepting our Client Service Agreement and acceptance of the estimate provided. Once we receive the approval, we will reach out if your preferred dates are not available and get you scheduled. You'll receive a booking confirmation along with a calendar invite. If we have any questions, we will reach out to you by email.

Yes we do ask that you do a bit of picking up before we come and clean for you. Here are some highly recommended steps for you to follow prior to us arriving.

• Make your home accessible. A key that is accessible to the cleaning person(s) is usually the best method. A fee will be charged if we are unable to access your home, this is referred too as a ‘Lock-Out fee’. (See Service Agreement & Terms of Service.)
  

• Turn off alarm system(s). If you choose to arm your security system and we have no way to disarm it, we will not be held responsible for false alarms or for the misuse of the alarm system.
  

• Have your home picked up and ready to be cleaned to avoid additional charges. This means any items that are left on the floor, paperwork piles, or any other objects that can get in the way of the cleaning service should be picked up and put away beforehand.
  

• Have your valuables put away to avoid accidents. Limited liability protection for valuable antiques or non-replaceable items. Customer has 30 days to request or report damaged or broken items for replacement or repair. After 30 days customer assumes all liability.

For your convenience we have a detailed blog post on what to expect for your first appointment as well as a really easy-to-follow guide on what types of items should be picked up and how to best prepare for your scheduled cleaning.

You will get a reminder notification the day before and an hour before your appointment via text message. For the best results and to reduce overall cost of the service, we request you declutter your home as much as possible prior to service. This will allow our team to provide a thorough and exceptional cleaning of your home.

Once the Cleaning Technicians arrive, they will perform an initial walkthrough of your home. They will cover what will be performed, answer any questions, and make note of any items or areas that they need to be careful around. While all employees are bonded and insured and we can replace most items in the home, anything of sentimental value cannot be replaced. We want to make sure we are extra careful around those precious items.

The cleaning team will then get to work. When the team is finished with the cleaning, they will perform a final walkthrough with you. It is not a necessary step, but we strongly recommend doing this so we can address any concerns you have immediately. We want to make sure you are happy with the end result.